Firstbase is a platform that automates the procurement, shipping, and management of physical equipment and home office assets for distributed teams. Integrating Firstbase with Harmony gives IT teams complete visibility into employee asset lifecycles alongside their service management workflows. This connection ensures that hardware requests, returns, and replacements are tracked in a single, unified system.
Capabilities
Asset Lifecycle Tracking: Automatically sync Firstbase equipment records into Harmony to maintain an up-to-date inventory of all employee-assigned assets.
Hardware Request Automation: Trigger Firstbase procurement workflows directly from Harmony service requests, reducing manual handoffs between IT and operations teams.
Offboarding Asset Recovery: Initiate and monitor equipment retrieval processes in Firstbase when an offboarding ticket is created or resolved in Harmony.
